Cancellation & Refund Policy
This policy explains cancellations, refunds, and booking changes for stays booked with Hotel Sky Inn through this Website or other direct booking channels operated by us.
01 Our Approach
At Hotel Sky Inn, we aim to provide a clear and fair cancellation experience. Please read the terms below carefully before completing a booking.
Specific rate plans may show additional conditions at checkout. Where a rate plan condition is stricter, that condition applies.
02 How to Cancel
To cancel a booking, contact us with your booking name, stay dates, and registered phone/email.
Phone: 9421618383 / 9730344303
Please raise the cancellation request as early as possible.
03 Guest Cancellations
Guests may cancel their booking free of charge up to 24 hours before the scheduled check-in time.
If your booking confirmation mentions a different cancellation condition for a specific rate plan, the terms stated in that confirmation will apply.
04 Refunds
Where a refund is approved under this policy:
- Refunds are issued to the original payment method used for the booking.
- We will process approved refund requests within 7 business days of approval.
- Your bank/payment provider may take additional time to reflect the credit.
05 Booking Modifications
Requests to change dates or room type depend on availability and may result in a revised rate.
Contact us as early as possible to request changes.
06 Cancellation by Hotel Sky Inn
If Hotel Sky Inn cancels a confirmed booking for operational reasons, we will offer:
- An alternative stay option where possible; or
- A full refund of the amount paid for the cancelled booking.
07 Contact for Refund Queries
If you have questions about this policy or a refund status, contact us using the details below.